It is not always posible to just call the AAG and “cut a deal” assuming you can even reach him or her by phone. Chapter 402 of the Government Code requires the OAG to provide each party or party’s attorney of record with written notice of the name, phone number, and fax number of the AAG who is the attorney of record in any case (and to supplement the information when changes occur). In the meantime, it is a good idea to keep a list of the direct extensions for the Assistant Attorney General’s in the offices in your area. Most AAGs will provide their direct lines to attorneys upon request. If you can’t get through by phone, send a fax instead, asking the AAG to call you. Include a message about which case you wish to discuss. This will enable the AAG to find the file and review it (probably for the first time) and have some knowledge of the circumstances of the particular case before she calles you back.
The Texas Office of Attorney General of Texas (OAG) Child Support Division is a massive bureacracy and individuals caught in child support cases with them may feel powerless and unfairly treated. But the authority and discretion of the Attorney General’s office is limited by the same rules as to private practitioners. The Texas Family Code, the Rules of Civil Procedure, local rules of Court, etc. all apply to even them. In fact, in one case they were held subject to sanctions and attorney fees for their abuses. Attorney General v. Cartwright, 874 SW 2d 210 (Tex. App.–Houston [14th Dist.] 1994, writ denied).